Mission & Vision
Build Trust. Promote Justice. Teach Peace.
OSCR’s mission, through education and a restorative approach, is to empower the community to navigate conflict and harm as an opportunity for understanding, growth, and meaningful accountability.
Values
Adaptability: We respond to the needs of the campus community and cultivate flexibility in our approaches.
Accountability: We create space for people to meaningfully acknowledge the impact of their actions on others and provide tools for them to repair harm.
Community: We connect our campus community together by creating spaces for people to understand each other better.
Curiosity: We recognize that human behavior and harm rarely have simple explanations, so we ask questions to deepen understanding, explore complexity, and open pathways for growth.
Our Work
Adaptable Conflict Resolution (ACR) is a voluntary non-disciplinary service aimed at resolving conflict and repairing harm. Our work is grounded in restorative justice practices to support conflicts ranging from roommate issues, landlord conflicts, student org conflicts, and culture conflicts, etc. ACR Pathways include conflict coaching, facilitated dialogue, shuttle negotiation, and restorative circles.
Conflict Education pathways and services include workshops, restorative education, and processing circles. The purpose of Conflict Education is to spread awareness of knowledge and skills related to conflict resolution, harm reduction, and restorative practices within our campus community. It is also meant for students and groups to reflect on their behavior and receive education on how to move forward.
Faculty/Staff and Student conflicts are handled with one-on-one consultations.
Informal Conflict Resolution for Alcohol and Other Drugs (ICR-for-AOD) program allows students to address alcohol or other drug-related situations in a private setting without incurring a disciplinary record. Students are not obligated to use the ICR-for-AOD pathway to resolve AOD situations but those who choose this pathway should come prepared to have a meaningful discussion. Students who do not agree to this pathway or who are deemed ineligible will be referred to the Office of Student Accountability. Our work is grounded in harm reduction. This approach allows us to meet students where they are and recognizes that substance use happens on a spectrum in which incremental change can occur.
Sexual & Gender-Based Misconduct Response (SGBM-R) provides trauma-informed services and adaptable processes to support individuals who have experienced sexual and gender-based harm. SGBM-R utilizes restorative approaches and educational interventions to guide students who have caused harm in acknowledging the impact of their actions, working towards meaningful accountability, and taking steps to repair harm. SGBM-R achieves this work using multipartial facilitation and sustained engagement through shuttle negotiation, facilitated dialogue, restorative circles/conferences, and circles of support and accountability.
Location and Contact Information
The Office of Student Conflict Resolution is open Monday - Friday, 9:00 AM to 12:00 PM; 1:00 PM to 5:00 PM (Lunch Closure Daily - 12pm to 1pm).
How to request services (report an incident, file a complaint, or request conflict resolution services) from the Office of Student Conflict Resolution:
- By Email - Email OSCR at oscr@umich.edu to request support during normal business hours. If it is after hours, a staff member will get back with you by the next business day.
- By Phone - Call OSCR at 734-936-6308 to request support during normal business hours.
- Online - Use the button above to “Request Services” and connect with our staff. Please do not use this form to report emergencies or time-sensitive requests.
- In-Person - OSCR is located in the lower level of the Student Activities Building.
If you or anyone you know feels unsafe or is in danger, please call 911 or Ann Arbor Police at 734-794-6920 or DPSS at 734-763-1131.